Returns

RETURNS

Our policy lasts 21 days from the date of purchase. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must email us confirming your reasons for requesting a refund. The items must then be unused and returned to us by you in the same condition that you received it. It must also be in the original packaging. We do not refund products that have been opened and/or used. To complete your return, we require a receipt or proof of purchase For clarity, Gift Vouchers are non-refundable, not-transferable, non-returnable.

Refunds (if applicable)
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request is approved, then your refund will be processed, less the cost we incurred supplying the goods in the first place and also less the third party payment processing fee we incurred. A credit will then automatically be applied to your credit card or original method of payment, within 3-5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lordbyrondistillery.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
To return your product, you should mail your product to: Unit 7, 4 Banksia Dr Byron Bay NSW 2481.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.