Shipping Policy

Shipping for Australian orders varies in price depending upon the destination but we estimate on average the cost to be around $12.00. From time to time we may offer free shipping.  All alcoholic products require an adult to sign for them at the delivery address which is a requirement of our liquor license.

We are currently shipping within Australia only. Please email us to discuss international orders and shipping info@lordbyrondistillery.com.au.  Shipping for other international orders will be calculated by weight and destination, please contact us for quotes. Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Lord Byron Pty Ltd has no control over these charges, nor can we predict what they may be.  Lord Byron Pty Ltd does not accept responsibility for customs delays, duties or taxes that may apply in the destination country. Lord Byron Pty Ltd will not accept returned orders or provide a refund due to rejection of customs charges.  Please contact your local customs office for more information.

If our Shipping Provider cannot safely deliver your parcel to the nominated address, it will be transferred to you’re local Collection Centre for collection.  In the event you do not collect your parcel in the timeframe stipulated by the Shipping Provider then the parcel will be returned to our premises.  Lord Byron Pty Ltd is unable to issue replacements or refunds on items until the package is received back into our warehouse.  Lord Byron Pty Ltd will charge you the shipping costs to re-post.

Lord Byron Pty Ltd is not responsible for the Shipping Provider delivering to the incorrect address or for Collection Centres signing parcels over to the incorrect recipient but will assist you with pursuing them to rectify the situation as per the Shipping Provider’s terms and conditions.

Estimated delivery Time-frame

Lord Byron Pty Ltd uses the services of Australia Post and others for all shipping. We make every effort to ship all orders next business day. If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only (business days are Monday to Friday, excluding New South Wales public holidays).

Below is a table of estimated domestic delivery times

StateAreaBusiness Days
QLDMetro2-3 2-3
Regional (outside Brisbane)3-5
NSWMetro 1-2
Regional (outside Sydney)2-4
VICMetro3-4
Regional (outside Melbourne)5-7
WAMetro5-6
Regional (Outside Perth)Upto 10 days
ACTCanberra5-6
SA 5-6
TAS 5-6
NT 5-6

 

Express Post

Express Post is available at a flat fee of $15.00 – please email us to arrange this info@lordbyrondistillery.com.au.

Express Post is guaranteed next day delivery from the date shipped. Orders placed before 11:00am can be Express Posted same day. For express orders after 11am, please allow 2 days for delivery. When selecting express post please consider your location and confirm delivery timeframes with Australia Post.

Damaged in transit

All care is taken when packing your order and all items are rigorously checked before dispatch. Once your package has left our warehouse, Lord Byron Pty Ltd is not responsible for damages incurred. Please contact Australia Post or the Shipping Provider used for more information.